SHIPPING- RETURNS
- We do our very best to ship all orders the same business day if orders are placed before 9am. If ordered after 9am your order will be shipped the next business day.
- All items on our website are shipped via Australia Post.
FREE SHIPPING:
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All orders over $89.00 are subject to free standard postage Australia wide through Australia Post. (Please note we have experienced lengthier delivery periods through Australia Post since March 1 2020 due to the current COVID-19 crisis.) Please see statement from Australia Post below
Dear Anthony,
Important update to our services
At Australia Post, we’re working hard to deliver for our customers in these difficult times. We are however, experiencing significant delivery delays in our network due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online.
These delays mean we are temporarily suspending the Express Post guarantee of next day delivery as we are unable to commit to this timeframe. Express Post is still available but parcels may not be delivered next business day every time.
We know you’re keener than ever to find out when you’ll receive your deliveries. You can track your delivery through parcel tracking, the chatbot and the MyPost App. We ask for your patience with our contact centre colleagues based here in Australia who are doing their best to keep up with the additional demand.
For all information about changes to service, up to date details on delays and impacts including any Post Office closures, please visit our website.
Changing how we work to remain safe
Many customers and businesses have asked us how we are changing our ways of working to ensure the safety of our communities and teams.
Post Offices have implemented social distancing measures for all services conducted in store. Cleaning standards and personal hygiene guidelines have also been provided. Counter safety screens to improve hygiene and reduce risks are also currently being rolled out across the country. The response to this has been positive so far.
We’ve also had a number of questions regarding the safe handling of mail. The World Health Organisation and the Australian Department of Health have stated that the risk of contracting COVID-19 through handling of mail or parcels is extremely low. Nevertheless, we’ve introduced health and safety protocols in our facilities that ensure that mail and parcels are handled safely and that human contact is minimised. Contactless parcel deliveries where a signature is no longer required is also reducing risks.Please Be aware that we do everything within our means to get your order to you as quickly as possible, but Australia Post is not always as reliable as we are.Stay safe and thank you for your understanding Australia.
Your team at Australia Post.
STANDARD SHIPPING:
- All orders under a total value of $89.00 have a standard shipping charge of $8.95 and will be shipped via Australia Post with tracking.
EXPRESS POST:
- Is now available on all orders as an option for $14.90 This method provides the fastest way to receive your order with full tracking capability.
LOCAL PICK UP:
- We offer Local pickup by appointment. We are located in Nunawading, Victoria. Please contact us at australia.fullbeam@gmail.com or call Anthony on 0402 046 422 to arrange pick up.
- Currently we only offer international shipping to New Zealand
RETURNS/ECHANGE/REFUND
Returns Policy
If an item is deemed unsuitable for its intended use for any reason as covered by Australian Consumer Law, please contact us via email at australia.fullbeam@gmail.com as soon as practically possible to see if we can organise an alternative arrangement before the returns process takes place.
For product exchanges, place a new order for the correct item and return the old item for a refund.
Your return must be received with all original packaging intact and must be fit for resale. We understand that some products will require removal of packaging etc, however goods must be returned in an unused condition and with all tags and packaging intact when practical. Scuff marks, sticky tape on the packaging etc, may result in the return not being processed.
In order for us to process your refund, all returns must be returned to us directly.
You have 14 days from the date that the goods are delivered in which to make the return.
Once a return has been approved, it will be processed within 3 business days of receiving your returned product. You will receive a refund via your original payment method.
In the event your return does not meet our returns policy, we will notify you by phone or email. At which point, you will have the option of collecting the item from our Melbourne office, or we can ship to you at a $15.00 charge. Items will be held for a period of 90 days. Once this period has elapsed, the goods will be donated to charity.
We reserve the right to reject any return if we believe that our returns process is being abused or for unreasonable repetitious returns.
We strongly suggest using a parcel service that is trackable and requires a signature on delivery. Full Beam Australia will not be held liable for any goods lost in transit.
Kind Regards,
Anthony De Leo
Owner